New Roads is a mental health treatment center. We are a nonprofit, mental health primary program, which means a mental health condition is always the main focus of care. We also treat substance use when it occurs alongside a mental health condition.

Behavioral health co-occurring care treats a mental health condition and substance use at the same time, with mental health leading the treatment plan. It is what many people know as dual diagnosis treatment, and it is available at every level of care at New Roads.

Yes. Our residential programs provide subacute psychiatric services: structured, 24-hour care for adults who no longer need hospitalization but aren't ready to live independently or move to outpatient treatment. Many clients come to us directly after a psychiatric hospital stay.

We specialize in complex mental health conditions, including borderline personality disorder, bipolar disorder, schizophrenia, OCD, suicidal ideation, depressive and mood disorders, anxiety, panic, and PTSD, as well as co-occurring substance use.

Our programs serve adults living with complex mental health conditions. Our residential care includes two gender-specific programs: WRTH for AFAB, female-presenting, and genderqueer individuals, and NRTH for AMAB and male-presenting individuals.

Often, yes. Many of our clients come to us after other programs said their needs were too complex. Our clinicians are trained to treat even the most severe cases, and our admissions team will talk with you about whether New Roads is the right fit.

New Roads is a mental health primary program, so we treat substance use when it occurs alongside a mental health condition. If substance use is the main concern, our admissions team can help you understand whether our programs fit or point you toward a better match.

Yes. Clients from out of state are welcome. Our admissions team can help families plan for treatment from a distance, and our virtual IOP can support continued care after clients return home.

We use evidence-based therapies, including Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), Exposure and Response Prevention (ERP) for OCD, Prolonged Exposure therapy for trauma, and the Collaborative Assessment and Management of Suicidality (CAMS). Care includes individual therapy, group therapy, life skills training, and psychiatric services.

Our DBT program includes all five modes of the DBT model: individual therapy, skills training groups, ancillary treatments, telephone consultation, and a clinician consultation team. Our CEO, Eric Schmidt, is a Linehan Board Certified DBT Clinician who trains clinicians across the country.

Yes. Clients have access to psychiatric providers and nursing staff who provide medication management as part of the treatment plan. We take a collaborative, conservative approach so medication supports the therapeutic work rather than replacing it.

It varies from person to person, based on clinical needs, safety, and progress toward goals. The average stay in our residential program is approximately 74 days. From there, our step-down continuum lets the intensity of treatment change as clients progress, so they stay supported rather than being left on their own too soon.

Our continuum includes residential treatment, a transitional living program, partial hospitalization (PHP), a virtual intensive outpatient program (IOP), general outpatient, and psychiatric outpatient services. Compare our levels of care.

The transitional living program is a step down from residential care into independent apartment living with 24-hour staff oversight. Clients practice daily life skills, work, and school while staying connected to their treatment team.

Our intensive outpatient program is virtual. Clients attend structured group and individual therapy online, which makes it easier to keep up with treatment while returning to work, school, and family life.

Call our admissions team at 888-358-8998. We'll talk through your or your loved one's needs, history, and current symptoms, recommend a level of care, and help verify insurance benefits. Admissions are accepted Sunday through Thursday.

Yes. New Roads is in-network with most major insurance providers. Our admissions team will check your benefits and walk you through costs before treatment begins.

Yes. New Roads Behavioral Health is a nonprofit organization. We work to keep our programs within reach for families in a variety of financial situations, and community donations help support our mission.

Yes. Families and prospective clients are welcome to tour our facility. Call 888-358-8998 to schedule a visit.

Active clients can make account payments online through our payment page. For billing questions, contact our team at 888-358-8998.

Yes, with the client's permission. Because our clients are adults, they decide who is involved in their care and who can receive information through a signed release. Our family information page has resources for families before and during treatment.

No. New Roads is not a crisis or emergency service. If someone is in immediate danger, call 911. For a mental health crisis, call or text 988 to reach the Suicide & Crisis Lifeline, available 24/7.