Frequently Asked Questions

Program FAQs
Frequently Asked Questions about the programs New Roads offers. 
What should I bring with me to residential treatment at New Roads?

Clothing (please limit to two suitcases):

  • Season appropriate activewear for recreational activities and exercise
  • Attire should be casual and in good taste
  • Swimwear
  • Light jacket or sweatshirt for evenings year round
  • Heavier coat or jacket for winter months

Personal hygiene items:

  • Shampoo, conditioner, deodorant, etc.
  • Electric razor

Reusable water bottle

Umbrella (optional)

Sentimental or comfort items:

  • Photos
  • Blanket

Hobbies:

  • Books
  • Magazines
  • Journal
  • Art supplies

Music device:

  • iPod Nano*, MP3 player*, radio, stereo

*must not have internet access

One week of prescribed medication

Identification: 

  • Driver’s license, passport, or photo ID
  • Insurance card
What should I NOT bring with me to residential treatment at New Roads?
  • Cash (New Roads will provide a link to our PayPal account in lieu of cash)
  • Razors (shaving, pencil sharpeners, etc) or scissors
  • Any glass breakables (picture frames, compact mirror, glass bottles/containers, etc)
  • Expensive jewelry
  • Pornographic, inflammatory, or violent literature or depictions incuding emblems, decorations or quotations on clothing that alludes to sex, violence, Satanism, or substance use
  • Any mood altering substances
  • Weapons (firearms, ammunition, knives, mace, etc)
  • Alcohol based mouth wash
  • Any other products with SD, propyl, methyl, or ethyl alcohol in high concentration
  • Food or beverage
Can I communicate with my friends and family immediately after I enter residential treatment?

Upon entering treatment there is a 14 day communication acclimation period for all clients. This time must be used to begin the focus on self that begins the rehabilitation process. After the acclimation period has concluded, clients may coordinate with their therapist in regard to visitors and call lists.

Does New Roads accept minors?

New Roads population served is 18 and older.

Billing FAQs
Does New Roads accept Medicaid/Medicare?
At this time, New Roads does not accept Medicaid or Medicare.
Misc FAQs
My loved one that is admitting is LGBTQIA+ or a person of color. Is the culture at New Roads inclusive?

New Roads’ staff members are trained on cultural competency and do not discriminate based on ethnicity, religion, sexual orientation, or gender identity. 

Billing FAQs
Does New Roads accept Medicaid/Medicare?
At this time, New Roads does not accept Medicaid or Medicare.
Misc FAQs
My loved one that is admitting is LGBTQIA+ or a person of color. Is the culture at New Roads inclusive?

New Roads’ staff members are trained on cultural competency and do not discriminate based on ethnicity, religion, sexual orientation, or gender identity.