Frequently Asked Questions

Program FAQs
Frequently Asked Questions about the programs New Roads offers. 
What should I bring with me to residential treatment at New Roads?
  • At least 2 weeks worth of clothing (Attire should be casual and in good taste)
  • Personal hygiene items (shampoo, conditioner, etc)
  • Toiletries
  • Flip flops and/0r shower shoes
  • Reusable water bottle
  • Swimsuit and bath towel
  • Season appropriate activewear for recreational activities
  • Lightweight jackets and sweaters are recommended for evenings year-round. A heavier coat or jacket is recommended for winter months
  • Sentimental items (photos, blankets)
  • Hobbies: books, magazines, art supplies, knitting
  • Driver’s license/photo ID, and insurance information
  • At least one week supply of current prescribed medications
    Optional: musical device, such as an iPod Nano*
    *must not have internet access, this includes Apple watches

    Please avoid bringing large sums of cash. 
Can I communicate with my friends and family immediately after I enter residential treatment?

Upon entering treatment there is a 14 day communication “blackout” for all clients. This time must be used to begin the focus on self that begins the rehabilitation process. After the “blackout” period has concluded, clients may coordinate with their therapist in regard to visitors and call lists. 

Does New Roads accept minors?

New Roads population served is 18 and older.

Billing FAQs
Does New Roads accept Medicaid/Medicare?
At this time, New Roads does not accept Medicaid or Medicare.
Misc FAQs
My loved one that is admitting is LGBTQIA+ or a person of color. Is the culture at New Roads inclusive?

New Roads’ staff members are trained on cultural competency and do not discriminate based on ethnicity, religion, sexual orientation, or gender identity.